If you haven't yet, checkout Getting started with WRHS + Maropost Neto before reading this migration guide.
You don't need to switch everything over at once. WRHS is designed to run alongside Neto so you can transition gradually and build confidence as you go.
This is a living document. We'll continue to improve it. If anything is unclear, please reach out to us.
The Migration Path
We recommend working through these stages in order. Each one builds on the last, and you can stay at any stage for as long as you need.
Stages
Understand Issues - Learn how WRHS flags problems before they reach the warehouse floor
Ship some - Verify your carriers are set up and working and understand cartonisation
Pack some - Get comfortable scanning items and packing fulfillments
Pack all - Move your entire packing workflow to WRHS
Pick some - Start using digital picking for a portion of orders
Pick all - Go fully paperless
Why backwards? It's easier to learn the app by starting at the end of the workflow (Ship) and working backwards to Pick. Each stage adds one more step to what you already know.
Stage 1: Understand Issues
Goal: Understand how Issues work as the gatekeeper for your fulfillment workflow.
Before a fulfillment can be picked, packed, or shipped, it needs to be free of Issues. WRHS automatically flags problems like missing carrier routing, unfulfillable Neto statuses (like On Hold), address validation failures, etc. You can also create Issues manually.
What to learn:
How to view fulfillments in Issue status
What the different Issue codes mean (carrier routing, payment, address validation, etc.)
How to resolve Issues and return fulfillments to the queue
How to manually create an Issue
=== ISSUES VIDEO TO COME ===
Stage 2: Ship Some Fulfillments
Goal: Verify your carriers are configured correctly and understand how cartonisation (the final step) works.
In this stage, you'll manually walk a few fulfillments through to Ship - skipping the Pick and Pack workflows for now. This confirms your carrier setup is working before you add complexity.
Pick a morning to do this before you print pickslips from Neto. Ship as many fulfillments as you feel comfortable with. Once testing is complete you can print and pick with your normal workflow.
Process:
In WRHS, go to Fulfillments in Pick status
Open a fulfillment
Manually pick the items
Click Ship
Cartonise (assign items to parcels, confirm dimensions/weight)
Ship the fulfillment
Submit your manifest at the end of the day
Don't forget manifests. Carriers require a daily manifest submission to process your shipments. Make this part of your end-of-day routine from day one.
=== SHIP VIDEO TO COME ===
Stage 3: Pack Some Fulfillments
Goal: Get comfortable scanning items, learn how to handle un-barcoded products, and understand how Pack connects to Ship.
This is where you start scanning items for accuracy. You'll pack a few orders through WRHS while continuing to fulfill the rest from Neto.
Pick a morning to do this before you print pickslips from Neto. Pack & Ship as many fulfillments as you feel comfortable with. Once testing is complete you can continue to fulfill with your normal Neto workflow.
Process:
Open a Fulfillment in the Pick status
Manually pick the items
Click Pack
Scan each item
Scan OK to confirm
Cartonise and Ship
Submit your manifest at the end of the day
What to learn:
Scanning items during Pack
Handling items without barcodes
How the Pack → Ship handoff works
Are the Pack benches adequately configured
=== PACK VIDEO TO COME ===
Stage 4: Pack Some Fulfillments from Neto pickslips
Goal: Learn how to connect your old manual picking process to WRHS pack+ship.
Pick a morning to do this before you print pickslips from Neto. If you were Bulk Printing consignment labels you will not do that in this process. Instead you will print plain Pick Slips, leaving the Neto orders in Pick.
Process:
Print pick slips in Neto (do not Bulk Consign)
Pick the orders
In WRHS, go to Pack
Enter the order number from the pickslip into the input box (or scan the order barcode if you've added them to your Neto pick slips)
Complete Pack, then Ship
Submit your manifest at the end of the day
What to learn:
Connecting Neto and WRHS fulfillment processes
Stop dispatching an order before you've even picked it (only relevant if you were generating Bulk Consignments).
This is actually a decent fulfillment process and a business could continue in this way if it didn't want to implement scan picking.
Stage 5: Pack All
Goal: Move your entire packing workflow to WRHS. Every item scanned out the door for maximum accuracy.
This is a significant step. You're moving from "some orders through WRHS" to "all orders through WRHS" for packing.
Process:
If packing a full day's orders, modify your Neto pick slips to include an order number barcode (makes scanning at Pack much faster)
Print all pick slips from Neto as normal (but do not Bulk Dispatch)
Pick all fulfillments
Scan Pack all fulfillments through WRHS
Submit your manifest at the end of the day
What changes:
You're no longer dispatching in Neto before orders actually ship
No more calling customers to say "your order shows dispatched, but we don't actually have the item"
No more un-dispatching orders because a consignment needs multiple parcels
Every item is verified by barcode scan before it leaves
Now it's time to get rid of those pick slips.
Stage 6: Scan Picking Preparation
Before you start digital picking, you'll need a few things ready and you'll want to understand some picking fundamentals.
Preparation checklist
Print and laminate A4 pick totes
Prepare pick vessels (trolleys, carts, or whatever you use to move items)
Ensure warehouse locations have scannable barcodes
Logged into WRHS Mobile device
Fulfillment Types
Shipping: These are fulfillments that need to be shipped.
Pickup: These are fulfillments that for orders with a Pickup/Click n Collect shipping option.
POS: These are fulfillments for orders created in Neto POS.
Shipping and Pickup fulfillments are picked using and of the 4 pick methods. You can filter all pick methods by fulfillment type so you can filter by Pickup first thing in the morning.
POS fulfillments will not drop into the normal pick queues by design. They can be picked by manually selecting them in the Pick By Order method listed below.
Pick Methods
WRHS offers four pick methods:
Singles - Picks all fulfillments that have a single SKU in one clean sweep through the warehouse. Most efficient way to pick singles.
Multis - Pick one fulfillment at a time. We optimise pick paths for shortest steps through the warehouse but you are still picking one fulfillment at a time which creates inefficiencies
Wave - Picks a set number of fulfillments in one pass, sorting the items into groups as you pick. This can make fulfillment more efficient but it can be hampered by warehouse layout, specifically multi-level.
By Order - Allows the picker to specify an order to pick. It's also how you pick POS orders.
Single-item fulfillments are included in Multi picks, so always complete your Singles picks first. If you want pickers working on both simultaneously, Multi pickers can set a minimum units filter of 2 to avoid overlap.
Stage 7: Scan Pick Some Fulfillments
Goal: Get familiar with digital picking on a mobile device, understand pick management, and learn how to handle missing items.
Start by picking a small batch through WRHS while continuing to use Neto pick slips for the rest.
Process (do this before printing anything for the day):
On a mobile device, go to Pick Singles
Add pick filters if desired (carrier, date range, etc.)
Scan the nearest location barcode in the warehouse
Scan a pick tote
Continue picking single items until you've reached your desired test quantity
Take the tote to Pack and scan it
Pack and ship all the test orders
Continue your normal Neto process for remaining orders
Handling missing items:
When an item can't be found at its location, mark it as missing in WRHS. The fulfillment moves to Issue status so it doesn't block your workflow. You can resolve the Issue once the stock situation is sorted out.
=== PICK VIDEO TO COME ===
Stage 8: Pick All
Goal: Fully paperless fulfillment. No more pick slips, no more manual tracking.
Once you're confident with digital picking, switch your entire picking workflow to WRHS. This is the final stage - you're now running Pick → Pack → Ship entirely through WRHS.
What to validate:
Can your team and setup handle the full daily volume?
Are pick paths efficient?
Is the mobile device performing well under load?
Process:
The very first step is to get feedback from the team on what's working for them or what they don't like. Team buy-in in critical for full adoption.
Pick a cutover day, later in the week is best.
Follow stage 7 and just don't stop... 😂
Common Scenarios
"I use a carrier that WRHS doesn't support"
No problem. Orders using unsupported carriers will import into WRHS but stay in Issue status (they can't be routed to a carrier). You can continue to dispatch these from Neto as normal - this will automatically cancel the WRHS fulfillment.
Known Limitations
Last updated: 19 February 2026
SKU changes after picking: If you change an order line's SKU in Neto after it has been picked in WRHS, the fulfillment will show the new item as picked. You'll need to return the old item to its location and manually pick the new one.
Removed order lines after picking: If you remove an order line from a Neto order after it was picked, the physical item will still be in the tote with no record of it. Manually return the item to stock.
Need Help?
Reach out to us anytime via Intercom. We're here to help you through every stage of the migration.