Getting started is quick and easy. The first time you login to WRHS you will be presented with a Setup step requiring some basic warehouse details plus Neto and Carrier credentials. You cannot access the rest of the app until this setup is complete. Once complete you will be directed to the Neto integration configuration.
Activating your Neto integration happens in 3 steps.
Configuration
Preflight
Go Live
1. Configuration
Configuring the Neto integration is easy and self-documented. Once you are happy with the configuration, click the "Import Items" button to move onto the Preflight state.
2. Pre-flight
This status allows you to resolve any item issues that might arise (like barcode collisions *link to article*). If you have no item issues, when you are ready, you can click the Go Live button to start pulling orders from Neto.
3. Go-Live
Once live, you do not need to start fulfilling all your orders from WRHS. You can ship as many or as few as you are comfortable with. We also have a dedicated help guide for migrating your fulfillment from Neto to WRHS.
How Neto and WRHS Work Together
WRHS has been designed to work alongside Neto during, and after, your transition. Here's how the two systems stay in sync:
Item changes sync from Neto every minute
Order changes sync from Neto every minute (even faster with webhooks - down to seconds)
Dispatches from WRHS update Neto immediately (tracking numbers, status changes)
Dispatches from Neto automatically cancel the corresponding WRHS fulfillment (within 60 seconds, or faster with webhooks)
This two-way sync makes it very difficult to accidentally double-dispatch an order - but not impossible. While you're fulfilling from both platforms, a good rule of thumb is: do your WRHS work first, then Neto. Since Neto typically involves printing pick slips, you don't want to print slips for orders that will end up being shipped from WRHS.
Terminology
Neto | WRHS | Notes |
Warehouse | Site | Neto Warehouses and WRHS Sites must be mapped. We will only import orders for mapped Warehouses. |
Order | Fulfillment | If you have one warehouse, these are 1:1. With multiple warehouses, one Neto Order may create multiple WRHS Fulfillments from different Sites - but this is uncommon. |
Dispatched | FULFILLED | Same concept, different name. |
Status (eg Pick) | STATUS (eg PICK) | We intentionally vary the casing of statuses in these docs, and in communications, so Neto status are in TitleCase and WRHS statuses are in UPPERCASE, to help reduce confusion. |
Lifecycle & Statuses
Orders are not imported to WRHS until they first reach the Pick status in Neto. Pick is the gateway in and pick orders will be imported as PICK fulfillments. It's important to understand the PICK status in WRHS is a big green light and in this status fulfillments can be immediately served to a picker and eventually be dispatched. Nothing should be marked as Pick in Neto that is not ready to be fulfilled.
Status mapping: Neto->WRHS
The table below details what happens to WRHS statuses when status are updated in Neto. It assumes the Neto order has at some point been marked as Pick and therefore imported in WRHS.
Neto status change | Resulting WRHS status | Notes |
New | ISSUE | Because this means the order was Pick at some point but has moved back to New and should not be shipped. |
On Hold | ISSUE | Because we clearly should not be shipping Neto orders that are On Hold. |
Pick | PICK |
|
Pack | PICK |
|
New Backorder | BACKORDER |
|
Backorder Approved | BACKORDER |
|
Cancelled | CANCELLED |
|
Dispatched | CANCELLED | If an order was shipped in Neto before it was shipped in WRHS we assume WRHS has nothing to do, so we CANCEL. |
*Deleted* (Important) | No change | There is, unfortunately, no easy way to detect that a neto order was deleted. As such WRHS fulfillments MUST be manually cancelled or deleted to prevent it being shipped. |
Status mapping: WRHS->Neto
The table below details what happens to Neto statuses when status are updated in WRHS.
WRHS status change | Resulting Neto status | Notes |
ISSUE | No change |
|
BACKORDER | No change | You cannot currently mark Neto fulfillments in WRHS has BACKORDER. The only way to get it there is to mark the order in Neto as New Backorder, or Backorder Approved |
PICKING | No change - Neto would typically stay in Pick | While we don't change the Neto status here, we do add a Sticky Note to the Neto order so the PICKING status is visible there. |
PICKED | Pack | This decrements the stock in Neto. |
PENDING PICKUP | Pending Pickup |
|
FULFILLED | Dispatched | Along with exporting the tracking number to Neto, we add a Sticky Note indicating who shipped the fulfillment and when. |
*Deleted* | No change | If fulfillments are deleted from WRHS they will not be deleted from Neto. |
Backorder management
See our dedicated Neto backorder article here
Deleting orders
There is, unfortunately, no easy way to detect that a neto order was deleted. As such WRHS fulfillments MUST be manually cancelled or deleted to prevent it being shipped. If you do delete orders from Neto it's recommended that you cancel it first then wait at least one minute for deleting to ensure WRHS has had time to cancel to fulfillment.
Combining Orders
Neto allows you combine orders. When this happens you obviously want the combined order to be cancelled in WRHS. We do this for you automatically but ONLY if you use the “Combine Orders” functionality in the menu as this method adds a sticky note to the order which is the only way for us to know that an order has been merged and deleted. Therefore, we highly recommend you DO NOT use the “There are orders that can be merged with this order” functionality that shows when you are viewing an order in Neto. If you do you MUST go into WRHS and manually cancel the order that was merged, otherwise you risk double shipping product.
Other Links
Checkout the Neto Users Facebook page - it's a great resource.